As workplace flexibility and remote work options become the norm, people are reporting higher burnout levels and difficulty finding work-life balance.
Now more than ever, leaders must show empathy and active listening skills to help employees and managers combat burnout.
As a leader, you need to work on your ability to listen intuitively to the other person’s story.
You should also learn how to ask questions and search conversations for depth to fully understand the other person’s needs.
Listening to understand doesn’t mean dominating the entire conversation. And neither is it listening without saying anything back.
Instead, it’s about listening more and asking specific questions to build trust and get the other person deep into their story.
That way, you can listen to what your people are saying and what they are not saying.
