It’s no secret that emotional intelligence (EQ) is one of the highly-sought after soft skills in today’s workplace.
Leaders and even employees with high EQ are often distinguishable from the rest, not just because of how they carry themselves but also in how they speak and their choice of words.
In a recent Inc. article, the author highlights some phrases commonly used by people with high emotional intelligence.
Below are some of the phrases and why they are important:
– Let’s think about the why – why is a magic word that can compel others to think.
– Thank you; please; you’re welcome – politeness and gratitude cost nothing but are worth everything.
– No, thank you – knowing when to say no is more important than saying yes.
– I make this mistake all the time – this is an assurance that making mistakes is a critical part of learning and ultimate success.
– Can I ask for some advice – it shows humility and vulnerability.
– I expect a lot from you – ideal for getting people to perform.
