In the age of AI and blockchain technologies, critical processes could be automated to enhance efficiency, tighten security, and boost customer experience.
According to an Industry Today article, governments can tap into the power of emerging technologies to battle benefits fraud and offer digital solutions to millions of people.
AI, for instance, can be used to detect fraud cases common with most government-sponsored benefit programs.
AI applications are good in pattern recognition and tracking, and they can aid in singling out suspicious contacts, IP addresses, names, and transactions.
Blockchain technology is another tool that can help solve identity issues common with unemployment benefits.
By customizing the blockchain for specific uses cases, it’s possible to integrate proof of identity with AI and other fraud prevention solutions to make government programs serve the people they are intended to.
Which other technologies should government institutions leverage to improve service delivery?
